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Privacy Policy

Last Updated: February 22, 2026

1. Introduction

MatchAI ("MatchAI," "we," "us," or "our") operates the MatchAI platform, including our website, mobile applications, and associated services (collectively, the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our Platform.

We are committed to protecting your privacy and ensuring transparency about our data practices. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide Directly
We collect information you voluntarily provide, such as:
- Account Registration: Email address, username, password, and profile information.
- Profile Data: Display name, bio, and preferences you choose to share.

2.2 Information Collected Automatically
When you use our Platform, we automatically collect:
- Usage Data: Pages visited, features used, interactions, and search queries.
- Device Information: IP address, browser type, operating system, and device identifiers.

2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Platform usage. You can manage your cookie preferences through your browser settings.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide you with the Platform services (Article 6(1)(b) GDPR).
  • Legitimate Interests: Processing for our legitimate interests such as fraud prevention, security, and Platform improvement, provided these do not override your fundamental rights (Article 6(1)(f) GDPR).
  • Consent: Where you have provided explicit consent, such as for marketing communications (Article 6(1)(a) GDPR). You may withdraw consent at any time.
  • Legal Obligation: Processing necessary to comply with legal requirements (Article 6(1)(c) GDPR).

4. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve the Platform and its features.
  • Manage your Account and authenticate users.
  • Personalize your experience and provide matchmaking recommendations.
  • Ensure Safety and Security by enforcing our Terms of Service.
  • Detect, prevent, and investigate fraud, abuse, and security incidents.
  • Communicate with you regarding updates, support, and services.

5. Disclosure of Your Information

We may share your information in the following circumstances:

  • Service Providers: We engage trusted third-party companies, such as authentication providers (e.g., Clerk) and database services (e.g., Convex), to perform services on our behalf. These providers are contractually bound to process your data only as instructed and to maintain appropriate security measures.
  • Partners and Affiliates: As our Platform integrates with third-party platforms for character interactions, relevant technical data might be shared as required to provide the service.
  • Legal Requirements: We may disclose information to comply with applicable laws, regulations, legal processes, or to protect the rights and safety of MatchAI and its users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States (where some of our service providers are located). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on an adequacy decision.

7. Data Security and Retention

We implement appropriate technical and organizational measures designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

When personal data is no longer needed, we will securely delete or anonymize it so that it can no longer be associated with you.

8. Children's Privacy

Our Platform is strictly not intended for individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18 years of age. If we learn that we have collected Personal Data from a child under 18, we will take prompt steps to delete such information. If you believe a minor has provided us with personal data, please contact us immediately at terms@matchai.now.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 Under the GDPR (EEA/EU Residents)

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request that we correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal exceptions.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests, including profiling.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
  • Right to Lodge a Complaint: You have the right to file a complaint with the Portuguese data protection authority (CNPD: Comissão Nacional de Proteção de Dados) or the supervisory authority of your EU member state.

9.2 Under the LGPD (Brazilian Residents)

  • Confirmation and Access: Confirm whether we process your data and obtain access to it.
  • Correction: Request correction of incomplete, inaccurate, or outdated data.
  • Anonymization, Blocking, or Deletion: Request these actions for unnecessary or excessive data.
  • Data Portability: Request the transfer of your data to another service provider.
  • Deletion: Request deletion of data processed with your consent.
  • Revocation of Consent: Revoke your consent at any time.

To exercise any of these rights, please contact us at terms@matchai.now. We will respond to your request within 30 days (or the period required by applicable law).

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where required by law, seeking your consent. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection point of contact at terms@matchai.now.